James Silverton
2008-04-26 15:00:38 UTC
Hello, All!
Two days ago, my FIOS set-up dropped out in the early afternoon.
I wasn't present but I found the time from other indications. In
other words, in the early evening, I had no phone, no TV and no
Internet. The time needed to navigate the stupid menu to get to
a real human meant it looked like I was going to use up most of
my emergency cell phone minutes. It was fortunate that a friend
lent me his unlimited minutes phone because it turned out in the
next morning that the call had not been logged properly and
no-one called or came in the morning as had been promised.
The second call, at 12 noon, went thro' rapidly and the techs.
proved aware that I had called the previous day. They promised
action and a tech came within 90 minutes. He deduced that the
problem was at the Verizon main connection box and returned in
10 minutes when everything came back on. Apparently, someone
working on the box had disconnected other cables.
It is amazing how dependent we are on connections and I resent
that I almost certainly will have to pay for a new phone plan
with a longer minute allocation. Perhaps, a plan where you buy a
card with a fixed number of minutes might be best; there's no
monthly fee even if it costs 25 cents a minute to use. The
alternative seems to make use of Verizon (DAMNIT)Wireless'
65-plus plan which includes 200 minutes and costs $10 more than
my current emergency plan.
James Silverton
Potomac, Maryland
E-mail, with obvious alterations:
not.jim.silverton.at.verizon.not
Two days ago, my FIOS set-up dropped out in the early afternoon.
I wasn't present but I found the time from other indications. In
other words, in the early evening, I had no phone, no TV and no
Internet. The time needed to navigate the stupid menu to get to
a real human meant it looked like I was going to use up most of
my emergency cell phone minutes. It was fortunate that a friend
lent me his unlimited minutes phone because it turned out in the
next morning that the call had not been logged properly and
no-one called or came in the morning as had been promised.
The second call, at 12 noon, went thro' rapidly and the techs.
proved aware that I had called the previous day. They promised
action and a tech came within 90 minutes. He deduced that the
problem was at the Verizon main connection box and returned in
10 minutes when everything came back on. Apparently, someone
working on the box had disconnected other cables.
It is amazing how dependent we are on connections and I resent
that I almost certainly will have to pay for a new phone plan
with a longer minute allocation. Perhaps, a plan where you buy a
card with a fixed number of minutes might be best; there's no
monthly fee even if it costs 25 cents a minute to use. The
alternative seems to make use of Verizon (DAMNIT)Wireless'
65-plus plan which includes 200 minutes and costs $10 more than
my current emergency plan.
James Silverton
Potomac, Maryland
E-mail, with obvious alterations:
not.jim.silverton.at.verizon.not