Post by Verizon CustomerThanks. My bad - I should have been clearer. I'm looking more for the procedure for pursuing the complaint, not how to calculate damages, etc.
You're welcome. My bad -- I should have been clearer. And not relied
on sarcasm, to which I now assume you're immune.
Class action suits are like like all other suits for damages -- to
recover you have to show that you've sustained harm and that the party
you're suing is at fault in causing said harm. Phone companies are
regulated entities, i.e., they have service requirements that state
commerce commissions enforce. Phone companies also insist on a detailed
contract with you as a subscriber that likely got you to agree to almost
anything in return for getting occasional dial tone.
So finding Verizon liable is going to be a trick, especially if they've
met their public commitments to regulatory bodies. You could try breach
of contract, but I'd bet they're ahead of you. You could claim that the
service is so bad that your agreement violates public policy despite the
contract between you.
Even if you could surmount these problems, you'd have to convince the
court that you're out of pocket. That's what civil courts are set up to
do -- determine how much money your harm is worth. So much is your
intermittent internet connection worth?